General terms and conditions
- Online merchant identification
The service www.famousroses.bg is provided by SC FAMOUS ROSES SRL
Contact details:
- C. FAMOUS ROSES SRL
St. 5 BANU MANTA Blvd
BUCHAREST
CODE: 011224
Tel.: +40 751 269 077
Email: office@famousroses.eu
www.famousroses.bg is an e-commerce service /online commerce/ via the Internet. Products are purchased based on orders received on the website or by phone.
The products sold by SC FAMOUS ROSES SRL are new products.
III. Intellectual property
The content and design of www.famousroses.bg, as well as all other materials related to it, sent by you by email or provided by you in any other way (for example: articles, design, product descriptions and any other materials) belong to the Company and/or its collaborators - where this is expressly stated (copyright) and are protected by intellectual property legislation. You may not use, reproduce or allow anyone to use or reproduce materials on www.famousroses.bg without prior written permission from the Company.
The limited, irrevocable and non-exclusive creation of hyperlinks to the index page of www.famousroses.bg is permitted, as long as this action does not present the www.famousroses.bg service in a false, misleading, derogatory or offensive light.
For any issues related to intellectual property, please contact us at office@famousroses.eu.
- Register as a user
Access to the website www.famousroses.bg is free and simply browsing its pages is not subject to user registration (creation of an account on the website). However, in order to benefit from certain services offered by the site, such as purchasing the products offered by it, receiving the newsletter of www.famousroses.bg, sending informational SMS or checking the status of your own orders, you will need to register as a user (to create a user account on the site). Registering as a user implies acceptance of the General Terms and Conditions of Use of www.famousroses.bg and its Privacy Policy. These rules constitute the contractual basis of the relationship between users and the Company.
Since the provisions of the General Terms of Use may be changed, please read them periodically. If you no longer agree to their provisions, please stop accessing/using the services of www.famousroses.bg. If you use this site, you are responsible for maintaining the confidentiality of the access data in your user account created on the site and agree to be responsible for all activities carried out under your user account.
The website www.famousroses.bg does not sell products to minors under 18 (eighteen) years of age.
www.famousroses.bg reserves the right to close user accounts, change or remove texts, images, hyperlinks or refuse the sale of products at its sole discretion.
- Personal data / Privacy policy
More information about Famous Roses' privacy policy - here.
- Purchasing procedure
To purchase and acquire the products offered for sale on www.famousroses.bg, you need to go through the following steps:
- product identification and selection
- Your registration as a user on www.famousroses.bg
- payment for products
Payment is made online or by bank transfer/payment order, under the conditions regulated in Chapter VII, with the final price including the price of the ordered product with VAT and, if applicable, the delivery price.
By placing an electronic or telephone order on www.famousroses.bg, you agree to the form of communication (telephone or e-mail) through which the site carries out its activities.
In order to ensure the best possible delivery, when filling in the recipient details, please ensure that they are complete and correct. If you are unable to provide us with your full address or full name, please notify us by phone or email. We are not responsible for delayed deliveries caused by incomplete details.
According to the new legal provisions, ORDER No. 3769 of December 23, 2015, as of October 1, 2016, all invoices must contain all identification data, therefore the customer is required to fill in all mandatory fields on the order page, having the option to check if he wishes the delivery data to be accepted as billing data.
VII. How to buy
VII.1. Prices
Unless otherwise stated, the prices of the products displayed on www.famousroses.bg represent the final purchase prices and include VAT (9% value added tax valid in Romania). The roses are stored in and shipped from Romania.
Final purchase prices may be prices offered by manufacturers or suppliers, or they may be estimated according to standard prices applicable to the industry level of the product offered on the market. Final purchase prices may not represent the most competitive prices for a particular product segment or for a particular period.
VII.2. Product discounts
Discounts received through vouchers are valid only for roses.
VII.3. Payment methods
To pay for the ordered products, you can choose from the following payment methods: online with a card, bank transfer/payment order, via SMS or in cash. If you choose bank transfer/payment order as the payment method, the next window will thank you for the order and provide you with the relevant information about the order and payment. You will also receive this information by email, in the form of an invoice. If you have chosen payment in cash, after placing an order you will receive the necessary information about your order by email, in the form of an invoice, after which you will pay for the product to the courier.
VIII. Reviews, comments, messages and other types of content
Users can post reviews, comments or other types of content; They can send suggestions, ideas, ask questions, offer articles or other types of materials, as long as their content:
- not be illegal, obscene, threatening, defamatory, does not violate the right to privacy or the law on the protection of intellectual property;
- not to contain computer viruses, commercial, political messages that incite hatred or intolerance on ethnic, religious, racial, sexual orientation grounds, collective messages or other forms of "spam".
To post reviews, comments, messages and other types of content, you may not use false email addresses or identities. www.famousroses.bg reserves the right, but has no obligation, to remove or edit all types of content posted by users, and has no obligation to review such content periodically. By posting reviews, comments, messages and other types of content on www.famousroses.bg, you transfer (except as the company indicates otherwise) the intellectual property rights, non-exclusive, permanent, irrevocable, to the published materials.
The Company has the right to modify, reproduce, transmit, adapt, publish, distribute the materials posted by users, through any means of communication, from any country. By posting reviews, comments, messages and other types of content on www.famousroses.bg, you grant the Company the right to use your name in connection with the posted materials; you guarantee that you own or otherwise control the intellectual property rights to the materials you post, that the posted materials do not violate any of the terms for posting reviews, comments, messages and other forms of content by users of www.famousroses.I
www.famousroses.bg has the right, but not the obligation, to monitor, edit or delete any type of content or user activities on the site. www.famousroses.bg is not responsible and assumes no liability for materials published by other third parties on the site. www.famousroses.bg reserves the right not to publish all comments and articles proposed by users.
1.
Force majeure
www.famousroses.bg, the affiliates and/or in general the suppliers of products or services of www.famousroses.bg cannot be held responsible for any delay or error resulting directly or indirectly from causes beyond the control of www.famousroses.bg .EU.
This exception includes, but is not limited to: errors in the operation of the technical equipment of www.famousroses.bg, interruption of the Internet connection, interruption of telephone connections, computer viruses, unauthorized access to the systems of www.famousroses.bg, operational errors, as well as cases of force majeure provided for by applicable law.
2.
Advertisement
www.famousroses.bg may display advertisements on its pages for the products in its offer, as well as for products or services belonging to third parties. By using www.famousroses.bg and accepting the General Terms of Use and the Privacy Policy, you directly express your consent to be the recipient of these commercial communications.
- Complaints about violation of intellectual property law
www.famousroses.bg respects the intellectual property rights of third parties. If you have noticed that the site contains information that violates their intellectual property rights, please send us a notification to the email address: comenzi@FamousRoses.ro or contact us at the phone numbers listed in the About Us section of this agreement.
XII. Applicable legislation
The services offered by the company through www.famousroses.bg are governed by the provisions of Romanian laws, in particular Law 365/2002 on electronic commerce, Emergency Ordinance 34/2014 on the protection of consumers in the conclusion and performance of distance contracts.
The general terms and conditions of www.famousroses.bg are subject to Romanian law. In the event of a legal dispute, a mutually agreed solution will first be tried within 30 working days from the registration of the complaint at the headquarters of SC FAMOUS ROSES SRL. In the event that an agreement cannot be reached within the previously specified period, the disputes between the parties will be submitted for resolution to the competent courts within the radius of the city of Bucharest.
XIII. Presentation of the offer
SC FAMOUS ROSES SRL reserves the right to operate at any time, any changes in prices and technical data presented on the website www.famousroses.bg, without prior notice. The technical data on the website www.famousroses.bg are informative and do not constitute a contractual obligation.
XIV. Photos
Certain photos on the website www.famousroses.bg are for presentation purposes and there may be differences between them and the product.
Right of return
According to Government Emergency Ordinance 34/2014, plants are products that are likely to spoil or expire quickly and are exempt from the right of withdrawal/return.
XVI. Guarantee of conformity
The liability of www.famousroses.bg for non-conformity of the products sold arises if the non-conformity occurs within 2 days of the delivery of the products.
FAMOUS ROSES SRL has the obligation to deliver products that are in accordance with the sales contract, regardless of the form in which it is concluded, oral or written.
A product is deemed to be in conformity with the sales contract if the following conditions are cumulatively met:
- a) the product corresponds to the description made by the seller and has the same qualities as the products that the seller presented as a sample or model;
- b) the product meets any specific purpose requested by the consumer, a purpose declared to the seller and accepted by him upon conclusion of the purchase and sale contract.
The products sold on the website www.famousroses.bg benefit from a guarantee based on Regulation No. 21/1992, Law 449/2003 and Government Regulation 174/2008, if they are not perishable products: flowers or plants. However, Famous Roses offers a guarantee if they are cared for according to the instructions.
All goods sold by Famous Roses are covered by warranty conditions in accordance with current legislation and trade policies. The goods are new and come from sources authorized by each individual manufacturer.
Famous Roses pays special attention to the products and services offered and guarantees their quality. Famous Roses customers will have all the necessary support in case they wish to return a product.